| Q. What connectors do you use? A. For our professional range we use the industry standard Neutrik range of connectors, well engineered, easy to terminate, excellent cable retention, ultimate reliability. Q.What cable do you use? A. Most of our product range features Van Damme and Quartex branded cable, we also use Sommer, JTC and Klotz cable for some applications. We use cable with superior mechanical and electrical properties. Flexibilty, screening, resistance and capacitance being some of the most important factors, we don't care much for overpriced hifi cables costing hundreds of pounds per metre. Q. How quickly can you supply cables? A. Nearly all the cables we sell are made to order in our Northamptonshire workshop. Small orders can often be turned around in two or three days, larger orders may take longer, bespoke cables are our speciality so we don't keep large quantities of assembled cables in stock. Q. How do I order? A. Simply email or phone us to place your order, we'll confirm prices and turnaround times. We do not make delivery promises we can't keep. We endeavour to keep customers up to date on order progress via email. Where possible we prefer larger orders to be clearly specified in email with particular attention to any required loom numbering, tail lengths, and pinouts, this way both parties have full specifications in writing and we can be confident that your cables will perform exactly as required straight out of the box. We accept payment by cheque, account transfer, or via Paypal (all major credit cards processed). Q. How much is delivery? A. Delivery from £3.00 for shorter single cables which are sent via 1st class post. For longer cables and all multicores we charge £8.00 for courier service. We use UKMail (formerly Business Post) and UPS courier services so a signature is required upon delivery. No shipping charge on orders over £250 excluding VAT. |
